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ADM-201 · Question #167

Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce. The Chief Technology Officer…

The correct answer is C. Create new values for the opportunity stage field; create a new sales process assigned to a. To accommodate a new sales team's unique process without altering the existing setup, the administrator should create new opportunity stage values, define a new sales process using these stages, and then link this sales process to a new record type for the acquired team.

Submitted by minji_kr· Apr 18, 2026Sales and Marketing Applications

Question

Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce. The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all. What should the administrator do to incorporate the new sales teams process?

Options

  • ACreate new values for the opportunity stage field; order them so that the new Sales team's values
  • BCreate new values for the opportunity stage field and use field-level security to control which
  • CCreate new values for the opportunity stage field; create a new sales process assigned to a
  • DCreate a record type and page layout for the new sales team and a custom field for the new

How the community answered

(31 responses)
  • A
    3% (1)
  • B
    10% (3)
  • C
    74% (23)
  • D
    13% (4)

Why each option

To accommodate a new sales team's unique process without altering the existing setup, the administrator should create new opportunity stage values, define a new sales process using these stages, and then link this sales process to a new record type for the acquired team.

ACreate new values for the opportunity stage field; order them so that the new Sales team's values

Simply adding new values to the existing opportunity stage field would make those stages available to all sales processes, potentially confusing existing teams.

BCreate new values for the opportunity stage field and use field-level security to control which

Using field-level security on opportunity stages is not how different sales processes are managed for different teams; field-level security controls visibility of fields, not stage progression.

CCreate new values for the opportunity stage field; create a new sales process assigned to aCorrect

This approach involves creating new opportunity stage values, then defining a new sales process that incorporates only these unique stages, and finally associating this new sales process with a dedicated record type and profile for the new sales team, ensuring they follow their distinct workflow. By using record types and sales processes, the new team's stages are isolated and don't interfere with the existing sales processes.

DCreate a record type and page layout for the new sales team and a custom field for the new

While a record type and page layout are necessary, creating a custom field for stages instead of using the standard Opportunity Stage field is an incorrect approach and wouldn't integrate with sales process functionality.

Concept tested: Multiple sales processes with record types

Source: https://help.salesforce.com/s/articleView?id=sf.sales_processes.htm&type=5

Topics

#Sales Process#Opportunity Stages#Record Types#Sales Cloud Customization

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