ADM-201 · Question #166
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing…
The correct answer is B. Chatter groups D. Opportunity Dashboard. To help sales reps learn from peers on comparable opportunities, Chatter groups allow for direct collaboration and discussion, while Opportunity Dashboards provide a visual overview of similar opportunities and their success metrics.
Question
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers
Options
- ABig deal alerts
- BChatter groups
- COpportunity update reminders
- DOpportunity Dashboard
How the community answered
(24 responses)- A13% (3)
- B79% (19)
- C8% (2)
Why each option
To help sales reps learn from peers on comparable opportunities, Chatter groups allow for direct collaboration and discussion, while Opportunity Dashboards provide a visual overview of similar opportunities and their success metrics.
Big deal alerts are notifications for high-value opportunities reaching critical stages, which does not directly facilitate understanding peer strategies.
Chatter groups enable sales representatives to collaborate, share insights, and discuss strategies for specific opportunity types, products, or competitors within a dedicated forum, fostering knowledge sharing among peers.
Opportunity update reminders are automated notifications to prompt sales reps to update their opportunities, not a tool for peer learning or strategy analysis.
Opportunity Dashboards can display key metrics, progress, and outcomes of opportunities, allowing sales reps to visualize and analyze successful patterns from comparable deals managed by others, providing actionable insights.
Concept tested: Collaboration and reporting for sales insights
Source: https://help.salesforce.com/s/articleView?id=sf.collab_group_about.htm&type=5
Topics
Community Discussion
No community discussion yet for this question.