ADM-201 · Question #274
DreamHome Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What should the…
The correct answer is D. Create a new sales process. To support a new product with a different business model, the administrator should configure a new sales process.
Question
DreamHome Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What should the administrator configure to meet this requirement?
Options
- ACreate a new approval process.
- BCreate a new Opportunity product.
- CCreate a quick action.
- DCreate a new sales process.
How the community answered
(70 responses)- A4% (3)
- B7% (5)
- C13% (9)
- D76% (53)
Why each option
To support a new product with a different business model, the administrator should configure a new sales process.
An approval process manages specific steps requiring approval within a record's lifecycle, not the overall progression of a sales cycle for a new business model.
An Opportunity product (Price Book Entry) defines the products and services available for sale, including their pricing, but it does not configure the sales workflow or stages.
A quick action provides shortcuts for users to perform common tasks, such as creating records or updating fields, but it does not define the underlying business model or sales stages for an offering.
A sales process defines the specific stages that opportunities follow, from initial qualification to closing. If a new product has a 'different business model,' it likely requires a distinct set of opportunity stages to reflect its unique sales cycle and workflow, which a new sales process can provide.
Concept tested: Sales Processes for distinct sales cycles
Source: https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
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