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ADM-201 · Question #275

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a…

The correct answer is C. Validation Rules. To require users to follow specific status values on a Case path and prevent reverting to a previous status, the administrator should implement Validation Rules.

Submitted by kavita_s· Apr 18, 2026Service and Support Applications

Question

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Options

  • AGlobal Value Picklists
  • BPredefined Field Values
  • CValidation Rules
  • DDependent Picklists

How the community answered

(41 responses)
  • A
    10% (4)
  • B
    5% (2)
  • C
    83% (34)
  • D
    2% (1)

Why each option

To require users to follow specific status values on a Case path and prevent reverting to a previous status, the administrator should implement Validation Rules.

AGlobal Value Picklists

Global Value Picklists allow picklist values to be managed centrally across multiple picklists, but they do not enforce sequential progression or prevent changes to previous values.

BPredefined Field Values

Predefined Field Values are used in quick actions or flows to pre-populate fields, not to enforce a sequence of status changes or prevent reverting to previous stages.

CValidation RulesCorrect

A validation rule can be configured to compare the current Case status with its prior status value using functions like ISCHANGED() and PRIORVALUE(). By defining a sequential order for statuses, the rule can prevent a user from saving a Case if the new status attempts to move backward in the defined path, thereby enforcing the required progression.

DDependent Picklists

Dependent Picklists filter the available values in one picklist based on the selection in another, but they do not enforce a sequential order for a single picklist or prevent backward movement.

Concept tested: Validation Rules for enforcing sequential picklist values

Source: https://help.salesforce.com/s/articleView?id=sf.validation_rules_field_validation_overview.htm&type=5

Topics

#Validation Rules#Case Management#Picklist Management#Process Enforcement

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