ADM-201 · Question #97
The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week. What should…
The correct answer is C. Check on the remaining available Salesforce licenses under Company Information. The administrator should first check the available Salesforce licenses under Company Information, as the inability to select a license type often indicates that all licenses of that type have been consumed.
Question
The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week. What should the administrator consider first in order to diagnose the problem?
Options
- AOpen a Salesforce Support Case.
- BVerify that Salesforce is a valid license type for the User object.
- CCheck on the remaining available Salesforce licenses under Company Information.
- DCheck on the remaining available Salesforce licenses under User Management Settings.
How the community answered
(26 responses)- A4% (1)
- B15% (4)
- C73% (19)
- D8% (2)
Why each option
The administrator should first check the available Salesforce licenses under Company Information, as the inability to select a license type often indicates that all licenses of that type have been consumed.
Opening a Salesforce Support Case should be a last resort after performing initial troubleshooting steps like checking available licenses.
Salesforce is a standard license type; verifying its validity for the User object is not a relevant troubleshooting step, as it's always valid.
When a user license type is no longer visible during new user creation, it typically means that the organization has exhausted all available licenses of that specific type. The Company Information page provides a detailed breakdown of all purchased licenses, how many are used, and how many remain available, making it the primary place to diagnose this issue.
User Management Settings primarily control general user permissions and security policies, not the availability or count of specific license types.
Concept tested: User license management and availability
Source: https://help.salesforce.com/s/articleView?id=sf.users_licenses.htm&type=5
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