ADM-201 · Question #355
An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?
The correct answer is D. The username is already in use.. An administrator is unable to add a new user in Salesforce because the chosen username is already in use.
Question
An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?
Options
- AThe username is not a corporate email address.
- BThe username is less than 80 characters.
- CThe username is a fake email address.
- DThe username is already in use.
How the community answered
(36 responses)- A6% (2)
- B3% (1)
- C3% (1)
- D89% (32)
Why each option
An administrator is unable to add a new user in Salesforce because the chosen username is already in use.
Salesforce usernames are not strictly required to be corporate email addresses; any unique email-formatted string can be used.
Salesforce usernames can be up to 80 characters long, so being less than 80 characters would not cause an issue.
Salesforce performs basic email format validation but does not verify the authenticity or existence of an email address itself during user creation.
Salesforce usernames must be globally unique across all Salesforce organizations, meaning if the chosen username is already assigned to a user in any other Salesforce instance, it cannot be used for a new user.
Concept tested: Salesforce username uniqueness
Source: https://help.salesforce.com/s/articleView?id=sf.users_edit.htm&type=5
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