ADM-201 · Question #388
ADM-201 Question #388: Real Exam Question with Answer & Explanation
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Question
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?
Options
- AAn escalation rule is changing the case owner on case creation
- BThe Assignment Rule checkbox is selected by default.
- CAnother assignment rule is giving ownership to the administrator
- DThe Owner field is missing on the webform and email template.
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