ADM-201 · Question #387
ADM-201 Question #387: Real Exam Question with Answer & Explanation
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Question
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?
Options
- AAuto-response rules, Macros, Entitlements
- BAuto-response rules, Queues, Macros
- CAuto-response rules, Queues, Escalation Rules
- DAuto-response rules, Entitlements, Escalation Rules
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