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ADM-201 · Question #379
ADM-201 Question #379: Real Exam Question with Answer & Explanation
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Submitted by emma.c· Apr 18, 2026Service and Support Applications
Question
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this?
Options
- AAssignment Rules
- BCase Rules
- CWorkflow Rules
- DEscalation Rules
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Topics
#Case Management#Assignment Rules#Queues#Service Cloud