Salesforce
ADM-201 · Question #248
Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?
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Submitted by tom_us· Apr 18, 2026Service and Support Applications
Question
Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?
Options
- ACreate an Escalation Rule to send cases to the correct queue.
- BUse a custom email service to set the owner of the case upon creation.
- CConfigure Email-to-Case so emails are delivered to the correct queue.
- DUtilize a flow to Identify the correct queue and assign the case.
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Topics
#Email-to-Case#Case Management#Queue Assignment#Service Cloud