A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead…

Creating a new profile for this purpose is less flexible and can lead to profile sprawl, as permission sets are the recommended method for granting incremental access.

Assigning a new role primarily affects record visibility in the role hierarchy and sharing rules, not object-level access to the Lead object itself.

Permission sets are used to grant additional permissions and access settings to users, such as object permissions, without modifying their existing profile. This allows for granular control and adherence to the principle of least privilege, making it ideal for extending access to a specific object like Leads for a subset of users.

Manual sharing provides record-level access to specific records for individual users or groups, but it does not grant object-level access to the Lead object itself.