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ADM-201 · Question #182
ADM-201 Question #182: Real Exam Question with Answer & Explanation
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Submitted by marco_it· Apr 18, 2026Service and Support Applications
Question
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers
Options
- ACase Escalation
- BCase Queues
- CEmail-to-Case
- DWeb-to-Case
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Topics
#Self-Service#Case Management#Email-to-Case#Web-to-Case