Which three elements are included with Cisco Small Business Support Service? (Choose three.)

Question

Options

• Asoftware upgrades and updates
• BCisco SMARTnet
• Cnext business day advanced hardware replacement
• Daccess to the Cisco Small Business Support Center
• Eaccess to the Cisco Small Business University
• Ffive-year subscription terms

• A
  88% (30)
• B
  6% (2)
• E
  3% (1)
• F
  3% (1)

Explanation

Cisco Small Business Support Service bundles software upgrades/updates (A), next business day advanced hardware replacement (C), and access to the Cisco Small Business Support Center (D) - these three form the core value pillars of the offering: software currency, hardware protection, and human support.

Why the distractors are wrong:

• B (SMARTnet): SMARTnet is a separate, enterprise-tier support contract - it is not included in or equivalent to the Small Business Support Service.
• E (Small Business University): While Cisco has learning resources, access to a dedicated "Small Business University" is not a defined component of this support service.
• F (Five-year terms): Small Business Support Service uses shorter subscription terms (typically 1–3 years); five-year terms are not a standard feature.

Memory tip: Think "SHC" - Software upgrades, Hardware replacement (NBD), Call center access (Support Center). If an answer option sounds like enterprise (SMARTnet) or fictional (University), eliminate it.

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