7750X Exam Questions

With respect to IP Office Contact Center Release 9.1.6 and above, which three parameters are not contained in the import excel spreadsheet and must be configured in the User Interf...

You have completed the Avaya_IP_Office_Contact_Center_Configuration.xlsm workbook and are ready to launch the DataImport.exe file. Which two passwords are required to execute the D...

You have successfully deployed an IPOCC server in the customer's virtual environment and have configured the virtual machine to meet the OVA specifications in the Avaya IP Office C...

Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list. What is the intended purpose of this tag?

You have entered your licenses successfully, and now you want to check you have the correct amount of supervisor licenses for the customer. Which screen in WebLM will show you this...

When a software component stops working, which IPOCC component tries to get it going again?

Prior to using the dataimport.exe file, which action should you perform?

Which three preconditions must be met to import the configuration data in the IP Office Contact Center? (Choose three.)

What would you use to import IPOCC licenses?

You are installing the IPOCC software on a customer provided Windows server and have verified the computer meets all the documented requirements. During the installation of the IPO...

In which section can you enable the ability to change topic names?

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

For which purpose would you assign an Address book to a Profile?

When creating a report, where can you indicate to run automatically for emailing to a supervisor?

How can you see if your address book import has imported successfully?

Historical reports can be scheduled to email to a user, but they can also be scheduled to do what?

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

Where can you create new chat scripts?

Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?

When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows. What is the title for this type of section of task flow?

Which two factors determine which call will be routed via the "Last Agent" element? (Choose two.)

Which component is responsible for the routing within in IVR script?

If the word "help" is in the subject of the emails sent from customers, then those emails are to route to specific agents. What can you do to make this happen?

The queue full element routes callers depending on the number of callers allowed to queue an agent group. Where are the queue limits configured?

The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?

What are the three types of dialers available? (Choose three.)

When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)

To help with the designing of complex IVR scripts, Avaya have created some IVR scripts for you to use, and placed them on the installation DVD. How can you access them in your IVR...

What is the default port for chat server registration?

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use. In which two places c...

When you open a task flow set to make changes to the task flow, and you are asked to make a copy of the task flow set. Which task flow set are you about to make changes to?

Refer to the exhibit. You are creating variables to be used by a call tag within your task flow, and you want the variables to apply to the whole system. Which object would you sel...

You need to make a change to the task flow, and when you select the active task flow set, you are not asked to make a copy. Why is this happening?

You have imported the "choice_Transfer_to_Extension" IVR script, so the caller can dial the extension number of the person they are trying to contact. Which parameter must be edite...

The "Voice mail" Source element allow voicemail messages to be retrieved from where?

An agent requires their UI to open and begin with a customized telephony file. Which three actions must you take? (Choose three.)

What item is required to enable Temporary Announcements in the task flow?

You have created your IVR script and activated it, however when you try to assign it to an IVR announcement element in your task flow it does not appear. What is causing this probl...

To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen. Which realtime elemen...

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

Which tool do you use to troubleshoot an IVR script?

Which two Elements are known as Destination Elements? (Choose two.)

Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connec...

When agents login to their UI, by default the landing page is the Home page. However, your customer wants the landing page to be the telephony page. How can this be achieved?

At which point are Telephone, Email, Chat, and Voicemail tasks first Queued?

When a call is in the task flow, the system is constantly checking all elements of the task flow. If there is a part of the task flow you do not want included in the task flow afte...

A customer has requested to display real-time information using two IPOCC Wallboards. Which two items are required? (Choose two.)

Refer to the exhibit. In the exhibit there are task tags starting with the letters UM. With which type of media is UM used?

Which Text-to-Speech engine is supported with IP Office Contact Center?

What is the first point of contact if a call comes into the IP Office Contact Center?