When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)

The correct answer is D. Agents. See the full explanation below for the reasoning.

Question

When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)

Options

ATopics
BPrivileges
CProfiles
DAgents
EAgent Groups

How the community answered

(20 responses)

A
10% (2)
C
5% (1)
D
70% (14)
E
15% (3)

Community Discussion

No community discussion yet for this question.

Full 7750X Practice