The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups. How can this be achieved?

Question

Options

• ACreate an agent group with the selected agent as members.
• BCreate a profile with the selected agents as members.
• CCreate a separated report for each agent required.
• DCreate a team with the selected agents as members.

• A
  79% (27)
• B
  6% (2)
• C
  12% (4)
• D
  3% (1)

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