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7750X · Question #21
7750X Question #21: Real Exam Question with Answer & Explanation
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Question
Which two factors determine which call will be routed via the "Last Agent" element? (Choose two.)
Options
- AIf the Caller know the extension number of the Agent
- BHow long ago the agent spoke to the caller
- CMinimum contact time during the last conversation with the agent
- DThe Last Agent available in the group
- EIf the Customer in is the Agents personal contacts list
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