Which two factors determine which call will be routed via the "Last Agent" element? (Choose two.)

Question

Options

• AIf the Caller know the extension number of the Agent
• BHow long ago the agent spoke to the caller
• CMinimum contact time during the last conversation with the agent
• DThe Last Agent available in the group
• EIf the Customer in is the Agents personal contacts list

• A
  2% (1)
• B
  79% (38)
• C
  2% (1)
• D
  10% (5)
• E
  6% (3)

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