What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

Question

Options

• ACreate different profiles, so they can change the agentgroups as and when required.
• BGive them access to the configuration of topics and agents.
• CAllow them the privilege to change skills.
• DGive access to the skills overview screen.

• A
  6% (3)
• B
  4% (2)
• C
  74% (35)
• D
  15% (7)

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