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7750X · Question #40
7750X Question #40: Real Exam Question with Answer & Explanation
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Question
What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)
Options
- ACreate different profiles, so they can change the agentgroups as and when required.
- BGive them access to the configuration of topics and agents.
- CAllow them the privilege to change skills.
- DGive access to the skills overview screen.
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