Avaya
7750X · Question #39
To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen. Which realtime element is used to…
The correct answer is D. Value Element. See the full explanation below for the reasoning.
Question
To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen. Which realtime element is used to achieve this?
Options
- ADirect Call Element
- BCustomer History Element
- CInternet Browser Element
- DValue Element
How the community answered
(33 responses)- A9% (3)
- B3% (1)
- C3% (1)
- D85% (28)
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