Avaya
7750X · Question #12
Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)
The correct answer is C. Customers are directed to agents dependent on time of day. D. Customers are directed to agents dependent on number they are calling from. See the full explanation below for the reasoning.
Question
Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)
Options
- ACustomers are directed to agents dependent on the agents priority.
- BCustomers are directed to agents dependent on the information they input.
- CCustomers are directed to agents dependent on time of day.
- DCustomers are directed to agents dependent on number they are calling from.
How the community answered
(30 responses)- A17% (5)
- B7% (2)
- C77% (23)
Community Discussion
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