3314 Exam Questions

In the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which three statements are true? (Choose three.)

When the Avaya® Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

When settings up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions. Where do you define the...

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

Which statement describes Agent blending?

Which IP address is used by EPM to access or communicate with the MPP?

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura Experience Portal (AAEP) system?

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura® Experience Portal (AAEP) component?

If a call enters the system and matches more than one URI, what determines the application that will handle the request?

Which Avaya Aura® Experience Portal component interfaces with WebLM server for licensing services?

On the Avaya Aura® Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach...

Which component of the MPP is a VoiceXML interpreter that communicates with the application servers to interpret the VoiceXML documents of a speech application?

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements, such as, Core, Skills, Destinations, Call centers, Business hour...

Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

Which statement about Proactive Outreach Manager (POM) is true?

Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration, which component interfaces with the customer's email server?

Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.)

Which three components are required by an Avaya Aura® Experience Portal (AAEP) server to support an application that recognizes a caller's spoken responses, assuming sufficient tel...

Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

The Rule Editor designs restrictions (Rule) for agent-based campaigns. Rules are run prior to new call attempts. Which three are valid Rule Categories? (Choose three.)

The Avaya Aura® Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcc.properties file of the previous releas...

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)

Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from which disk folder?

Trace item in the Avaya Aura® Orchestration Designer application is being used to debug an application in the Tomcat runtime environment. In which directory is the Trace item log f...

To send certain alarm codes to the syslog server, which three actions are required? (Choose three.)

During an Avaya Aura® Experience Portal (AAEP) installation or upgrade, when performing the prerequisite check for the localhost reporting, you receive the following error message:...

In Avaya Aura Experience Portal, prior to conducting a system restore, which script should be run to mount the backup device onto the Linux file system?

Which component of the Proactive Outreach Manager (POM) solution supports load balancing, even in a multi-server installation?

Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this...

For Avaya Aura® Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it. Which corrective actions must be ta...

Which EPM web page is used to specify the report data to be collected from an MPP and for how long the data will be stored?

Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?

Which report provides information about resource utilization and operational measurements on the specified Media Processing (MPP) servers?

Which ICR page displays the real-time information about the call summary of the local and remote Experience Portal Manager systems?

When performing a backup of the Avaya Aura® Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two.)

Which three roles are "templated" roles in Avaya Aura® Experience Portal (AAEP)? (Choose three.)

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "install" on an Auxiliary EPM? (Choose two.)

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the primary ACD identifier field?

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to to route more calls to the Chicago call center than are routed...

Which two statements about Infinite Campaign are true? (Choose two.)

You are installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura® Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration. On whic...

In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign is taken over by zone B. Which licenses are going to be used when runn...