Avaya
3314 · Question #5
3314 Question #5: Real Exam Question with Answer & Explanation
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Question
Which statement describes Agent blending?
Options
- AAgent blending is the process of acquiring agents when an outbound service level is at risk.
- BAgent blending is the process of releasing agents from outbound jobs, if they are not needed for a campaign to which they have been assigned.
- CAgent blending is the process of acquiring an agent for a job in a campaign.
- DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/ outbound to optimize inbound activities, while servicing outbound when possible.
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