Which statement describes Agent blending?

Question

Options

• AAgent blending is the process of acquiring agents when an outbound service level is at risk.
• BAgent blending is the process of releasing agents from outbound jobs, if they are not needed for a campaign to which they have been assigned.
• CAgent blending is the process of acquiring an agent for a job in a campaign.
• DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/ outbound to optimize inbound activities, while servicing outbound when possible.

• A
  5% (2)
• B
  3% (1)
• C
  8% (3)
• D
  84% (31)

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