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3314 · Question #53
3314 Question #53: Real Exam Question with Answer & Explanation
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Question
Proactive Outreach Manager (POM) employs the use of an Agent Script editor. Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)
Options
- AThe Agent scripts can be XML or in VXML formats.
- BThe Agent scripts can be in Native or URL formats.
- CIt is a utility used by agents to update/view Customer or Contact attributes.
- DIt is a utility used by customers to update their information using self-service menu.
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