Avaya
3314 · Question #53
Proactive Outreach Manager (POM) employs the use of an Agent Script editor. Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)
The correct answer is B. The Agent scripts can be in Native or URL formats. C. It is a utility used by agents to update/view Customer or Contact attributes.. See the full explanation below for the reasoning.
Question
Proactive Outreach Manager (POM) employs the use of an Agent Script editor. Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)
Options
- AThe Agent scripts can be XML or in VXML formats.
- BThe Agent scripts can be in Native or URL formats.
- CIt is a utility used by agents to update/view Customer or Contact attributes.
- DIt is a utility used by customers to update their information using self-service menu.
How the community answered
(51 responses)- A10% (5)
- B76% (39)
- D14% (7)
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