Avaya
3314 · Question #52
3314 Question #52: Real Exam Question with Answer & Explanation
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Question
In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)
Options
- AIf you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.
- BYou can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.
- CYou can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.
- DYou can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.
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