Avaya
3314 · Question #52
In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)
The correct answer is C. You can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite. D. You can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds. See the full explanation below for the reasoning.
Question
In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)
Options
- AIf you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.
- BYou can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.
- CYou can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.
- DYou can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.
How the community answered
(29 responses)- A10% (3)
- B17% (5)
- C72% (21)
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