Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to to route more calls to the Chicago call center than are routed to the Denver call center. Which Skill and Destination configurations are required?

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D. On the Skill configuration page, configure the Agent Strategy as Preferred Location. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.

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A. On the Skill configuration page, configure the Agent Strategy as UCD-MIA. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

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B. On the Skill configuration page, configure the Agent Strategy as Preferred Location. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

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C. On the Skill configuration page, configure the Agent Strategy as UCD-MIA. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to to route more calls to the Chicago call center than are routed to the Denver…

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