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3314 · Question #46
3314 Question #46: Real Exam Question with Answer & Explanation
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Question
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the primary ACD identifier field?
Options
- AThe field is available for future use and is not currently used.
- BThe field is used to identify the link between the Session Manager and the Communication Manager.
- CThe field sets the priority for routing to an ACD.
- DThe field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_socket.
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