Avaya
3314 · Question #46
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the primary ACD identifier field?
The correct answer is D. The field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_socket. See the full explanation below for the reasoning.
Question
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the primary ACD identifier field?
Options
- AThe field is available for future use and is not currently used.
- BThe field is used to identify the link between the Session Manager and the Communication Manager.
- CThe field sets the priority for routing to an ACD.
- DThe field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_socket.
How the community answered
(27 responses)- A15% (4)
- B7% (2)
- C4% (1)
- D74% (20)
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