Avaya
3314 · Question #45
In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)
The correct answer is A. Re-queue Reason B. Exit Reason. See the full explanation below for the reasoning.
Question
In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)
Options
- ARe-queue Reason
- BExit Reason
- CFailure Reason
- DAbandon Reason
How the community answered
(35 responses)- A86% (30)
- C6% (2)
- D9% (3)
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