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3314 · Question #14
3314 Question #14: Real Exam Question with Answer & Explanation
The correct answer is B. ICR Admin. See the full explanation below for the reasoning.
Question
Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements, such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
Options
- AICR CCA
- BICR Admin
- CICR CCE
- DICR PDC
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