Avaya
3314 · Question #14
Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements, such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
The correct answer is B. ICR Admin. See the full explanation below for the reasoning.
Question
Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements, such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
Options
- AICR CCA
- BICR Admin
- CICR CCE
- DICR PDC
How the community answered
(21 responses)- A5% (1)
- B86% (18)
- D10% (2)
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