Avaya
3314 · Question #34
Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
The correct answer is B. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to [email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected]. See the full explanation below for the reasoning.
Question
Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
Options
- AThe call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to [email protected]. The call then observed a SIP ERROR and it was re-queued [email protected].
- BThe call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to [email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected].
- CThe call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to [email protected]. A spike in EWT re-queued the call to [email protected].
- DThe call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to [email protected]. The call then observed a SIP ERROR and it was re-queued [email protected].
How the community answered
(46 responses)- A7% (3)
- B83% (38)
- C2% (1)
- D9% (4)
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