Avaya

3314 · Question #16

Which statement about Proactive Outreach Manager (POM) is true?

The correct answer is D. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey. See the full explanation below for the reasoning.

Question

Which statement about Proactive Outreach Manager (POM) is true?

Options

AThe POM call back feature supports progressive dialing mode.
BPOM provides Common Agent Desktop integration with Call Center Elite.
CContact Recorder uses the same Dialer license for the integration with POM.
DPOM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.

How the community answered

(26 responses)

A
4% (1)
B
15% (4)
C
4% (1)
D
77% (20)

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