ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)

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A. Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed. B. The ICR CCA received incomplete routing information from ICR Core.

Answer

C. There was a spike in the Estimated Wait Time (EWT).

Answer

D. The Queue Position increase was more than the configured Queue Position Spike Difference.

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)

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