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3314 · Question #27
3314 Question #27: Real Exam Question with Answer & Explanation
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Question
ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)
Options
- ABest Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.
- BThe ICR CCA received incomplete routing information from ICR Core.
- CThere was a spike in the Estimated Wait Time (EWT).
- DThe Queue Position increase was more than the configured Queue Position Spike Difference.
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