220-802 Exam Questions

A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO).

Which of the following is TRUE about the difference between a worm and a virus?

A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits...

A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this?

A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all web...

A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Whic...

A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task?

A technician needs to build a PC to act as a home virtual server. Which of the following would be the BEST choice?

Windows XP Mode is available in which of the following Microsoft Windows environments?

A user is advised by the software vendor that the user must have elevated privileges in order to run a program. The user should do which of the following to BEST accomplish this?

A company wants to prevent non-authorized users from entering into a secure building. Which of the following will BEST mitigate this activity?

An employee at a company lost their mobile device that contains proprietary information. Which of the following methods is the BEST to be implemented to prevent unauthorized users...

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?

Which of the following would be the QUICKEST means of removing data from a hard drive, when there is no consideration regarding the total destruction of the data?

Which of the following is MOST effective in preventing security breaches on a network? (Select THREE).

Which of the following areas of a file system should a standard user have restricted permissions to in order to promote a security best practice? (Select TWO).

A user recently purchased a new PC with a 500GB hard drive. However, they are reporting that their C. Drive is only 420GB. Which of the following BEST explains this?

Which of the following are true regarding Windows 32-bit versus Windows 64-bit Operating Systems? (Select TWO).

A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolv...

A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the techn...

A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

Which of the following would a technician use to install applications onto an iPad? (Select TWO).

A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configurati...

When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the proble...

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are...

Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

Which of the following statements is true about XP mode in Windows 7?

Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?

A technician wants to ensure that only authorized administrators can make configuration changes to the company's wireless router. Which of the following MUST the technician change...

If a customer wants to create a multi-boot PC with different editions of Windows, which of the following is MOST important to consider?

Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what applications are allowed to send/receive data over the LAN connect...

A customer needs to setup their laptop for use with a proxy server to browse the web at work. Which of the following areas would a technician need to visit to configure this on a W...

Which of the following mobile device sync methods is easiest for the end user but requires more configuration on the part of the technician?

A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).

A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is...

A user's PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the fol...

A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity o...

A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keybo...

Which of the following System Tools would be the BEST one to perform a regular archiving of information on a PC?

A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?

A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?

Which of the following is the correct UNC path to use when mapping a network drive?

Which of the following can be used to remove a virus from a computer?

A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the f...

Which of the following operating systems is capable of fully utilizing more than 4GB of system RAM?

A /all switch is MOST likely to be used with which of the following commands?

A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup?

A technician wants to create a customized list of common utilities that are easily accessible in the same location. Which of the following tools would allow them to build such a li...

A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?