220-802 · Question #358
A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize…
The correct answer is B. The cellular antenna is turned off; Wi-Fi is still on. Cellular antenna catches and transmits cellular signals and data. Wi-fi is another technology that is used to access internet using a wireless router. So if the cellular antenna is turned off, you can still use Wi-Fi to browse internet and use host of applications.
Question
A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet-capable applications. Which of the following issues is MOST likely affecting the smartphone?
Options
- AWi-Fi is turned off; the cellular antenna is turned on.
- BThe cellular antenna is turned off; Wi-Fi is still on.
- CThe user forgot to turn off Bluetooth before trying to make a call.
- DThe user has 4G capability turned off, and is only on 2G.
How the community answered
(48 responses)- A8% (4)
- B71% (34)
- C17% (8)
- D4% (2)
Explanation
Cellular antenna catches and transmits cellular signals and data. Wi-fi is another technology that is used to access internet using a wireless router. So if the cellular antenna is turned off, you can still use Wi-Fi to browse internet and use host of applications.
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