Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

Question

Options

• AUse a maintenance kit
• BCalibrate the printer
• CReplace the toner
• DReplace the fuser

• A
  77% (33)
• B
  12% (5)
• C
  5% (2)
• D
  7% (3)

Explanation

When a laser printer picks up multiple pages at once (multi-feed), the root cause is typically worn or degraded pickup rollers and/or the separation pad - components responsible for feeding a single sheet from the tray. A printer maintenance kit contains replacement parts for these high-wear components, including pickup rollers, feed rollers, a separation pad, and often a new fuser. Given the printer's high utilization, these components have likely reached end-of-life through normal wear. Calibrating the printer (B) adjusts print alignment and quality, not paper feeding. Replacing toner (C) has no effect on paper feed mechanisms. Replacing only the fuser (D) addresses heat-bonding of toner to paper, not page-pickup issues.

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