A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

The correct answer is A. Resolve issue C. New theory or escalate. When you have tested the theory of cause, resolve the issue using troubleshooting techniques and if the issue is not resolved after the troubleshooting measure, reestablish the theory and escalate the issue to higher authorities.

Hardware and network troubleshooting

Question

Options

AResolve issue
BInform user
CNew theory or escalate
DDocument issue
EVerify system functionality

How the community answered

(21 responses)

A
90% (19)
D
5% (1)
E
5% (1)

Explanation

When you have tested the theory of cause, resolve the issue using troubleshooting techniques and if the issue is not resolved after the troubleshooting measure, reestablish the theory and escalate the issue to higher authorities.

Topics

#troubleshooting methodology#theory testing#problem resolution#escalation

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