220-802 Exam Questions
1,023 real 220-802 exam questions with expert-verified answers and explanations. Page 7 of 21.
- Question #304Hardware and network troubleshooting
The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charg...
laptop batterybattery replacementpower managementhardware diagnosis - Question #305Hardware and network troubleshooting
A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates a...
Windows servicesEvent Viewerapplication logsservice failure - Question #306Networking
A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is ava...
router configurationweb interfaceport managementSOHO networking - Question #307Hardware and network troubleshooting
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the...
toner cartridgeprinter maintenancetoner vacuumtoner spill - Question #308Mobile devices
When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).
Exchange ActiveSynciPhone synccalendar synccontacts sync - Question #309Mobile devices
Which of the following allows a user to pinch zoom on an Android device?
multi-touchAndroid gesturestouchscreenpinch zoom - Question #310Hardware and network troubleshooting
An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on t...
port 80HTTPfirewall rulesSOHO network - Question #311Mobile devices
Which of the following mobile phone features redirects the screen orientation as the user turns their phone?
gyroscopescreen orientationmobile sensorsdisplay rotation - Question #312Mobile devices
While using a mapping program, which of the following functions shows the user's location on the map as well as movements on the map as they travel?
GPSgeotrackinglocation servicesmapping - Question #313Mobile devices
Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO).
mobile securityvirusesdevice theftsecurity vulnerabilities - Question #314Networking
Which of the following BEST describes the security term known as tailgating?
tailgatingphysical securityaccess controlsocial engineering - Question #315Mobile devices
When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?
Bluetoothdiscovery modedevice pairingmobile connectivity - Question #316Mobile devices
Which of the following devices is MOST likely to come standard with a solid state hard drive?
SSDtablet hardwaresolid state drivestorage types - Question #317Mobile devices
A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landsc...
gyroscopelandscape modeAndroidscreen orientation - Question #318Mobile devices
A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily...
contact synchronizationemail account setupAndroid synccloud sync - Question #319Mobile devices
Which of the following explains why a tablet OS loads quicker than a laptop OS?
SSDtablet performancestorage speedboot time - Question #320Hardware and network troubleshooting
A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of t...
graphics cardLCD TVdisplay resolution1080p troubleshooting - Question #321Hardware and network troubleshooting
A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?
RAID 0data lossdrive failureRAID recovery - Question #322Hardware
A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?
laptop disassemblyscrew organizationhardware best practiceslaptop repair - Question #323Hardware and network troubleshooting
A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?
browser redirectproxy settingsmalwarebrowser hijacking - Question #324Networking
When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).
wireless securitySSIDdefault credentialsrouter configuration - Question #325Hardware and network troubleshooting
A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?
CRT monitordegaussingdisplay discolorationmonitor calibration - Question #326Hardware and network troubleshooting
A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?
CHKDSKdisk errorshard drive diagnosticsread/write errors - Question #327Hardware and network troubleshooting
A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this...
hard drive failureclicking noisedata backuptroubleshooting priority - Question #328Hardware
Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?
display technologiesplasma displaylaptop hardwareheat dissipation - Question #329Mobile devices
Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?
mobile securityremote wipedata protectionlost device - Question #330Mobile devices
Which of the following steps would allow display output from a laptop to an external display? (Select TWO).
external displaylaptop outputfunction keysdisplay settings - Question #331Networking
Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?
rootkitmalwarebackdoornetwork security - Question #332Virtualization and cloud computing
Which of the following allows a user to enable XP mode?
XP modevirtualizationWindows 7 editionsOS compatibility - Question #333Hardware and network troubleshooting
A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
printer error codespaper supplyprinter troubleshootingPC load letter - Question #334Hardware
A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?
Group Policygpedit.mscuser permissionssystem administration - Question #335Hardware and network troubleshooting
A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician...
printer settingspaper tray configurationprint job failurepaper size - Question #336Hardware
A PC has sensitive data that must be destroyed, before the PC is redeployed. A technician has been tasked with completely wiping the PC hard drive. Which of the following methods i...
data destructionlow level formatdrive wipingdata security - Question #337Networking
An attack that creates a website that looks like another website, with the purpose of learning someone's account information is called which of the following?
phishingsocial engineeringcredential theftweb security - Question #338Networking
A technician is creating a batch script that auto-assigns a particular drive share to a drive letter upon login. Which of the following commands can accomplish this?
NET USEdrive mappingnetwork sharesbatch scripting - Question #339Networking
An office of 25 computers is interested in employing a file server, network shares, and print server functionality. Which of the following network setups would be BEST suited for t...
domain networkworkgroupfile servernetwork setup - Question #340Virtualization and cloud computing
Which of the following terms BEST describes the software or hardware used to manage virtual machines?
hypervisorvirtual machinesvirtualization management - Question #341Hardware
A technician is required to change a setting for HKEY_Local_Machine. Which of the following would the technician use to change this?
registry editorREGEDITHKEY_Local_MachineWindows registry - Question #342Hardware and network troubleshooting
A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern t...
RAID 0disk stripingRAID redundancydata corruption - Question #343Hardware
Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine?
file associationsFolder OptionsWindows XPfile types - Question #344Hardware
Which of the following keys, when pressed immediately after the BIOS test, will display Windows Boot Manager on a Windows 7 PC?
Windows Boot Managerboot optionsESC keyWindows 7 boot - Question #345Hardware
Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?
Windows 7 editionsmultimedia featuresHome PremiumOS versions - Question #346Hardware
A technician wants to know if a PC has an embedded wireless card. Which of the following tools should be used?
Device Managerwireless adapterhardware detectionembedded hardware - Question #347Hardware and network troubleshooting
A technician notices multiple disk errors in the Event Viewer. Which of the following tools would BEST diagnose this issue?
CHKDSKdisk errorsEvent Viewerdisk diagnostics - Question #348Networking
A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSI...
wireless coverageradio powerSSID broadcastingSOHO security - Question #349Networking
An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this?
network sharesaccess controlgroup membershipleast privilege - Question #350Hardware
A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive informat...
data destructiondrive wipingdata sanitizationsecure disposal - Question #351Networking
A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC becaus...
social engineeringuser awarenessphishingsecurity attack - Question #352Networking
A user's PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help R...
PXE bootRISnetwork image deploymentremote installation - Question #353Networking
Which of the following identifies traffic based upon its physical network address?
MAC filteringphysical addressnetwork securitytraffic identification