CompTIA
220-802 · Question #335
220-802 Question #335: Real Exam Question with Answer & Explanation
The correct answer is D: The paper size for the tray is incorrect in the printer setup.. When legal-size paper jobs fail to print despite the correct paper being loaded, the tray size configuration in the printer driver or printer settings is mismatched, causing the printer to not recognize the paper as legal size.
Question
A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?
Options
- AThe printer is not designed to print legal sized pages.
- BThe print queue is holding jobs from printing.
- CThe paper weight is too heavy for the printer.
- DThe paper size for the tray is incorrect in the printer setup.
Explanation
When legal-size paper jobs fail to print despite the correct paper being loaded, the tray size configuration in the printer driver or printer settings is mismatched, causing the printer to not recognize the paper as legal size.
Common mistakes.
- A. A printer with a legal-size paper tray is by definition designed to print legal-size pages - the tray's existence confirms legal support.
- B. If the print queue were holding jobs, it would affect all print jobs regardless of paper size, not exclusively legal-size jobs.
- C. Paper weight issues would cause physical feed problems such as jams or misfeeds affecting all jobs from that tray, not a size-specific printing failure.
Concept tested. Printer paper tray size configuration mismatch
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