220-802 · Question #333
A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
The correct answer is B. The printer is out of paper. The 'PC Load Letter' message on a printer indicates the printer requires letter-size paper to be loaded in the primary paper cassette (PC tray).
Question
A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
Options
- AThe printer needs to be rebooted.
- BThe printer is out of paper.
- CThe fuser needs to be replaced.
- DThe toner cartridge is low.
How the community answered
(28 responses)- A4% (1)
- B93% (26)
- C4% (1)
Why each option
The 'PC Load Letter' message on a printer indicates the printer requires letter-size paper to be loaded in the primary paper cassette (PC tray).
The user already stated the printer was rebooted, and a reboot would not resolve a paper-related supply issue.
The 'PC Load Letter' message is a paper tray status message - 'PC' refers to the primary paper cassette, and 'Letter' specifies the required paper size. The message is displayed when the designated paper tray is empty or does not contain the expected letter-size paper, causing the printer to pause and wait for paper to be loaded before it can continue printing. This is a well-known printer error originating from older HP LaserJet printers and adopted widely across the industry.
Fuser assembly failure typically produces errors related to heat, paper jams, or image quality - not a 'PC Load Letter' paper tray message.
Low toner conditions produce toner-specific warning messages and do not cause 'PC Load Letter' errors, which are exclusively paper tray notifications.
Concept tested: Printer paper tray error message interpretation
Source: https://support.hp.com/us-en/document/c01662718
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