220-802 · Question #307
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area…
The correct answer is B. Use a toner vacuum to remove the spilled toner from the undesired surfaces. A toner vacuum must be used to clean up spilled toner because compressed air disperses fine particles into the air and onto other surfaces, creating a health and equipment hazard.
Question
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?
Options
- AImmediately leave the scene and sound an emergency to security.
- BUse a toner vacuum to remove the spilled toner from the undesired surfaces.
- CUse compressed air to remove the spilled toner from the undesired surfaces.
- DUse the maintenance kit to remove and replace the affected parts.
How the community answered
(31 responses)- A3% (1)
- B87% (27)
- C6% (2)
- D3% (1)
Why each option
A toner vacuum must be used to clean up spilled toner because compressed air disperses fine particles into the air and onto other surfaces, creating a health and equipment hazard.
A toner spill is a routine maintenance issue and does not constitute an emergency requiring evacuation or security notification.
Toner vacuums use fine HEPA-type filters designed to capture the ultra-fine toner particles that a standard vacuum or compressed air would scatter. Using a toner-rated vacuum safely collects the spilled powder from the rollers without spreading it further or making it airborne. This is the industry-standard safe cleanup method recommended by printer manufacturers and safety guidelines.
Compressed air would aerosolize toner particles, spreading them throughout the printer interior and into the air, which is a respiratory hazard and contaminates more components.
A maintenance kit is used to replace worn consumable parts (rollers, fuser) on a scheduled basis and is not the appropriate tool for cleaning up a toner spill.
Concept tested: Safe toner spill cleanup procedure
Source: https://support.hp.com/us-en/document/ish_1694654-1694682-16
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