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220-802 · Question #326

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

The correct answer is D. Run CHKDSK on the drive. Intermittent read/write errors on a PC indicate potential disk or file system issues, which CHKDSK is specifically designed to diagnose and repair.

Hardware and network troubleshooting

Question

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

Options

  • ARun FDISK on the drive
  • BUpdate definitions and run a virus scan
  • CLow level format the drive
  • DRun CHKDSK on the drive

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    6% (2)
  • C
    3% (1)
  • D
    89% (31)

Why each option

Intermittent read/write errors on a PC indicate potential disk or file system issues, which CHKDSK is specifically designed to diagnose and repair.

ARun FDISK on the drive

FDISK is a partitioning tool used to create, delete, or manage disk partitions - it cannot diagnose or repair read/write errors.

BUpdate definitions and run a virus scan

A virus scan checks for malware infections, which is unrelated to the hardware-level read/write errors being reported.

CLow level format the drive

A low-level format destroys all data on the drive and is a last resort, not an appropriate first diagnostic step for intermittent errors.

DRun CHKDSK on the driveCorrect

CHKDSK (Check Disk) scans the file system and disk surface for logical errors, bad sectors, and file system corruption, then attempts to repair them. It directly addresses the symptom of intermittent read/write errors by identifying and marking bad sectors so the OS avoids writing to them. This is the standard first-response diagnostic tool for disk-related errors in Windows.

Concept tested: Using CHKDSK to diagnose disk errors

Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk

Topics

#CHKDSK#disk errors#hard drive diagnostics#read/write errors

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