CompTIA
220-802 · Question #305
220-802 Question #305: Real Exam Question with Answer & Explanation
The correct answer is C: Log files for the new application. When a Windows service fails to start, the application's own log files and the Windows Event Viewer are the primary sources for detailed error information.
Question
A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).
Options
- ATask Manager
- BSystem registry
- CLog files for the new application
- DEvent Viewer
- E%SystemDir%\System32\Drivers
Explanation
When a Windows service fails to start, the application's own log files and the Windows Event Viewer are the primary sources for detailed error information.
Common mistakes.
- A. Task Manager displays currently running processes and resource usage but does not provide error details or logs for services that failed to start.
- B. The system registry stores configuration values but does not contain diagnostic event logs or error messages explaining a service startup failure.
- E. The %SystemDir%\System32\Drivers folder contains kernel-mode driver files and is not a source of application service error logs or diagnostic information.
Concept tested. Windows service startup failure troubleshooting using logs
Reference. https://learn.microsoft.com/en-us/windows/client-management/windows-event-log
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