220-802 · Question #392
220-802 Question #392: Real Exam Question with Answer & Explanation
The correct answer is C: Replace the keyboard and clean the interior of the laptop if necessary. The correct professional response is to replace the damaged keyboard and inspect and clean the laptop's interior, since soda (which is acidic and sugary) can corrode the motherboard and other components if left untreated. Compressed air cannot remove sticky sugar residue. Telling
Question
Options
- ASpray the sticky spots with compressed air and then scrape them off
- BLet the end user know that they are responsible for replacing the keyboard
- CReplace the keyboard and clean the interior of the laptop if necessary
- DRun the keyboard through a dishwasher cycle and dry thoroughly
Explanation
The correct professional response is to replace the damaged keyboard and inspect and clean the laptop's interior, since soda (which is acidic and sugary) can corrode the motherboard and other components if left untreated. Compressed air cannot remove sticky sugar residue. Telling the user they are responsible without attempting a fix is not a technician's role in a repair scenario. Running electronics through a dishwasher, even if dried, risks further damage from moisture and detergents - this is not a safe or accepted repair practice.
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