220-802 · Question #392
A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly…
The correct answer is C. Replace the keyboard and clean the interior of the laptop if necessary. The correct professional response is to replace the damaged keyboard and inspect and clean the laptop's interior, since soda (which is acidic and sugary) can corrode the motherboard and other components if left untreated. Compressed air cannot remove sticky sugar residue…
Question
A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?
Options
- ASpray the sticky spots with compressed air and then scrape them off
- BLet the end user know that they are responsible for replacing the keyboard
- CReplace the keyboard and clean the interior of the laptop if necessary
- DRun the keyboard through a dishwasher cycle and dry thoroughly
How the community answered
(50 responses)- A4% (2)
- C94% (47)
- D2% (1)
Explanation
The correct professional response is to replace the damaged keyboard and inspect and clean the laptop's interior, since soda (which is acidic and sugary) can corrode the motherboard and other components if left untreated. Compressed air cannot remove sticky sugar residue. Telling the user they are responsible without attempting a fix is not a technician's role in a repair scenario. Running electronics through a dishwasher, even if dried, risks further damage from moisture and detergents - this is not a safe or accepted repair practice.
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