A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?

The correct answer is B. Memory diagnostics. Intermittent BSODs (Blue Screen of Death) are most commonly caused by faulty RAM. Windows Memory Diagnostic (or tools like MemTest86) tests RAM for errors and is the first tool to reach for when diagnosing random BSODs. A POST card is used for diagnosing no-boot/no-POST…

Hardware and network troubleshooting

Question

Options

APOST card
BMemory diagnostics
CPerformance monitor
DLoopback plug

How the community answered

(40 responses)

A
3% (1)
B
78% (31)
C
8% (3)
D
13% (5)

Explanation

Intermittent BSODs (Blue Screen of Death) are most commonly caused by faulty RAM. Windows Memory Diagnostic (or tools like MemTest86) tests RAM for errors and is the first tool to reach for when diagnosing random BSODs. A POST card is used for diagnosing no-boot/no-POST conditions. Performance Monitor tracks system resource usage over time. A loopback plug tests network or serial port connectivity - none of these directly diagnose the RAM failures that most commonly cause BSODs.

Topics

#BSOD#memory diagnostics#hardware troubleshooting#diagnostic tools

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