SVC-19A Exam Questions

What should be used to properly clean and restore an ESD mat?

John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS. What troubleshooting step shou...

Which of the following statements is true of electrostatic discharge (ESD) damage?

Which of the following iPhones support using Memoji?

Which of the following is an ESD precaution according to Apple standards?

What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)

Which of the following types of data are backed up to iCloud? (Choose two.)

Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charg...

Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charg...

Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charg...

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

Which THREE of the following items are appropriate to use for ESD prevention?

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?

Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, "If Apple was really serious about ESD precautions, they would not instruct...

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information. Which of the following is the correct statement about his...

How do you access Control Center from the home screen on an iPhone 8?

A computer service technician says, "I don't use ESD precautions and have never had a problem." Which of the following is the correct response to this statement?

Which of the following statements are correct when considering the effects of ESD damage on a given product? (Choose two.)

Which equipment is used to check if an AC power outlet is properly grounded?

After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi. Which of the following criteria must be met before these daily backups...

Which of the following features of iOS require an Apple ID to use?

Which of the following customer statements would alert you to a safety issue? (Choose two.)

Which of the following statements is true about an actively swelling embedded battery?

Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)

When servicing devices with embedded batteries, your primary concern should be for your own safety and those around you. Which of the following considerations are workstation requi...

Diego is servicing an embedded battery and it begins to swell. Which of the following is the proper response by Diego?

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair...

Please refer to the following information to answer the questions on the right. Rachel is starting a repair on a three-year-old MacBook Pro. After opening the device, she takes som...

Please refer to the following information to answer the questions on the right. Rachel is starting a repair on a three-year-old MacBook Pro. After opening the device, she takes som...