You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Question

Options

• AStarting up from OS X Recovery HD.
• BRunning Mac Resource Inspector.
• CReplacing the logic board
• DResetting the NVRAM.

• A
  8% (2)
• C
  88% (21)
• D
  4% (1)

Explanation

Replacing the logic board (C) is the one action that requires knowing the AppleCare product name because the logic board carries the machine's serial number and core identity. When ordering a replacement board through Apple's service system, technicians must match the exact AppleCare name to ensure the correct part is pulled - an incorrect board won't be compatible or authorized for that unit.

Why the distractors are wrong:

• A (Recovery HD): Booting into OS X Recovery HD requires only holding Cmd+R at startup - no model identification needed.
• B (Mac Resource Inspector): This diagnostic tool runs automatically and identifies the machine itself; you don't need to know the name beforehand.
• D (Resetting NVRAM): Accomplished by holding Cmd+Option+P+R at startup - a keystroke sequence with no dependency on the AppleCare name.

Memory tip: The logic board is the Mac's identity (it holds the serial number), so replacing it is the one case where you must establish the machine's identity first - before you literally remove it. Everything else in the list is a software/firmware action that leaves the board (and its identity) intact.

No community discussion yet for this question.