SVC-19A · Question #61
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery…
The correct answer is D. Apple Service Guide. Option D is correct because the Apple Service Guide contains the technical specifications for Apple devices - including power requirements - making it the authoritative resource to show Debra that the iPad Pro requires a higher-wattage adapter than the iPhone's 5W adapter…
Question
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours. She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable. Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
Options
- AGSX Troubleshooting articles
- BApple VMI Guide
- CApple Support articles
- DApple Service Guide
How the community answered
(18 responses)- A6% (1)
- C6% (1)
- D89% (16)
Explanation
Option D is correct because the Apple Service Guide contains the technical specifications for Apple devices - including power requirements - making it the authoritative resource to show Debra that the iPad Pro requires a higher-wattage adapter than the iPhone's 5W adapter, which is why charging is slow. Option A (GSX Troubleshooting) is wrong because GSX is an internal Apple portal used by authorized technicians for repair tracking, diagnostics, and parts ordering, not a customer-facing explanation of product compatibility. Option B (Apple VMI Guide) is wrong because VMI (Visual Mechanical Inspection) is strictly for assessing physical damage to determine warranty eligibility - it has nothing to do with charging specs. Option C (Apple Support articles) is wrong because while these public-facing articles offer general consumer guidance, they lack the precise technical specifications found in the Service Guide that pinpoint the wattage mismatch as the root cause. Memory tip: Think "Service Guide = Specs" - whenever a question involves explaining why a device behaves a certain way based on its technical requirements, the Apple Service Guide is the go-to reference for technicians.
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