SVC-19A · Question #60
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery…
The correct answer is D. Software. Important note: The answer key provided appears to contain an error. Based on the scenario, the correct answer is most likely A (Educational opportunity), not D (Software). Here's why: Why A is actually correct: Debra is using an iPhone charger (5W) to charge an iPad Pro, which…
Question
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours. She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable. Based on the information Debra provided, in which problem space does this issue fit?
Options
- AEducational opportunity
- BUser Data
- CEnvironmental
- DSoftware
How the community answered
(25 responses)- A24% (6)
- B4% (1)
- C12% (3)
- D60% (15)
Explanation
Important note: The answer key provided appears to contain an error. Based on the scenario, the correct answer is most likely A (Educational opportunity), not D (Software). Here's why:
Why A is actually correct: Debra is using an iPhone charger (5W) to charge an iPad Pro, which requires a higher-wattage adapter (12W or higher). Her iPad isn't defective - she simply doesn't know that Apple devices have different power requirements. She needs to be educated that her iPhone charges fine with a 5W adapter because iPhones need less power, while the iPad Pro requires a more powerful adapter. This is a classic "user knowledge gap" situation - the problem space is an Educational opportunity.
Why the other options are wrong:
- B (User Data): The issue has nothing to do with files, backups, or data stored on the device.
- C (Environmental): Environmental factors typically refer to physical conditions (heat, humidity, power fluctuations) affecting device operation, not an incompatible accessory being used.
- D (Software): Nothing in the scenario suggests an OS, firmware, or app issue is causing slow charging - the culprit is clearly the underpowered hardware accessory.
Memory tip: When a user insists a device is broken but is using the wrong accessory, think "Educational opportunity" - the device is fine; the user needs guidance. Remember: "Same brand ≠ same specs."
You may want to verify this question with your instructor or source material, as the listed answer of D does not align with the scenario.
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