SVC-19A · Question #59
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery…
The correct answer is C. Have you tried charging with a different USB to Lightning cable? Option C is the most logical next diagnostic question because it isolates the cable as a variable that hasn't yet been ruled out - the cable works with the iPhone, but a damaged or low-quality Lightning cable may deliver insufficient current for a larger device like the iPad…
Question
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours. She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable. Based on the information Debra gave you and what you have observed, what is a logical question to ask next?
Options
- ADid you try to plug in the power adapter to a different wall socket in your home?
- BDo you have the same issue when charging with the power adapter that came with your iPad Pro?
- CHave you tried charging with a different USB to Lightning cable?
- DAre you aware of any other ways you can charge an iPad Pro, like using a computer?
How the community answered
(24 responses)- A4% (1)
- B8% (2)
- C83% (20)
- D4% (1)
Explanation
Option C is the most logical next diagnostic question because it isolates the cable as a variable that hasn't yet been ruled out - the cable works with the iPhone, but a damaged or low-quality Lightning cable may deliver insufficient current for a larger device like the iPad Pro, even if it appears functional. Option A (different wall socket) addresses power delivery from the outlet, but this is unlikely to explain a 12-hour charge time and skips more obvious suspects. Option B is tempting but slightly premature in a systematic troubleshooting flow - the examiner has already visually identified the adapter mismatch, and confirming the original iPad adapter works would be a solution, not a diagnostic step. Option D (charging via computer) is an alternative workaround, not a diagnostic question, and USB port charging is even slower than a low-wattage phone adapter.
Memory tip: Think of the charging chain - wall > adapter > cable > device. Eliminate each link one at a time from the most accessible to the least. The cable is the cheapest and easiest component to swap, making it a classic early step in systematic hardware troubleshooting.
Note: Many test-takers will be drawn to B since the iPhone adapter mismatch is already observed, but exam questions in this domain often reward identifying the next unexamined variable rather than confirming what's already suspected.
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