Which of the following customer statements would alert you to a safety issue? (Choose two.)

Question

Options

• AMy iPhone flashed and sparked when I tried to charge it.
• BThe corner of my iPad is badly bent.
• CMy iPhone has fluctuating sound levels. Sometimes it is deafening.
• DThe screen is too bright. It hurts my eyes.
• EMy new Apple Watch makes me itchy and my wrist is red and irritated.
• FThe home button on my iPhone seems to have sunk.

• A
  75% (21)
• B
  14% (4)
• C
  4% (1)
• E
  7% (2)

Explanation

Sparking during charging (A) signals an immediate electrical hazard - a potential fire or shock risk from a failing battery or damaged charging components. A sunken home button (F) is a classic indicator of a swollen battery pushing outward against internal components, which poses a serious risk of fire or rupture if not addressed.

The distractors describe problems that are uncomfortable or cosmetic but not safety-critical in the technical sense: a bent corner (B) is physical damage, fluctuating sound (C) and eye-discomfort from brightness (D) are functional/sensory complaints, and skin irritation from Apple Watch (E) is a skin sensitivity issue Apple addresses separately - not an electrical or battery safety flag.

Memory tip: Think "fire hazard" - sparking is an obvious electrical danger, and a sunken button means something inside is pushing, which in Apple devices almost always means a swollen battery. If a customer describes anything that suggests heat, electricity gone wrong, or internal pressure, treat it as a safety issue.

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