Apple
SVC-19A · Question #69
SVC-19A Question #69: Real Exam Question with Answer & Explanation
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Question
Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, "If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts." Which of the following is the correct response to this statement?
Options
- ACustomers can complete these part replacements more quickly, reducing the chance of ESD
- BCustomers are more likely to understand ESD precautions than technicians are.
- CCustomers replace far fewer parts than service technicians.
- DCustomers are more careful because it is their own device.
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